Take Pride in Your Emails!

Have you ever received an email full of so many grammatical errors or misspelled words that it’s difficult to follow? I get annoyed by nothing more than emails that clearly have not been proofread! If we would take a minute to stop and re-read our emails before hitting send, it would make a world of a difference in the way people perceive us!

We have all become so accustomed to texting and using slang that these practices often get carried over into our work-related emails. Professionalism is essential!! In order for our customers and manufacturers to have respect for us, we must show pride in what we do! Sending out emails that clearly make no sense or are filled with grammatical and spelling errors make us look like a joke! When we send emails out, not only is that a reflection of us as individuals, but your company as a whole- how do you want us to be represented?

It is crucial that our emails be concise and written with respect! With much of our interaction with customers being through email it is vital that our emails are personal. Take the time to ask your customers how they’re doing, bring up a recent activity they may have mentioned participating in or looking forward too, it means more to them than we’ll ever know! All too often we get caught up in the rush of everyday stress and forget that without our customers – we would be jobless!

Take a few extra minutes out of your day; make your email personal, make sure you have addressed all questions/issues necessary, and re-read it (or have someone else read it for you if you need a second opinion!) before pushing send!

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Teacher Appreciation…or the Lack There of!

I love teachers. I mean that with all my heart too…as a matter of fact, I’m married to one! Being a teacher’s spouse and also the daughter of a teacher, I’ve been able to see and hear first-hand the needs of some of the most self-less individuals that you will ever meet.  They give all of their time, talent, and energy on a daily basis, all because of a passion that stirs inside of them to make a difference in someone else’s life.

A thought-provoking bumper sticker states “If you can read this, thank a teacher.” The sobering reality is that somehow our educators have slipped under the radar- their impact on society is under-appreciated and they seldom receive appropriate recognition.  But even when budgets get cut and funding disappears, these remarkable men and wome

n stand strong. They dig deep into the bottom of their own pockets to provide classroom necessities- paper, pencils, tape, etc. Sadly, some schools are now requiring teachers to provide their own copy paper and limit the number of copies that can be made.There is hope though: I recently heard one of my clients comment that a business owner in her town has started a “Free copies Friday” for teachers. What an awesome concept!

In the month of August, two of our own retail stores at Herald Office Solutions hosted “Teachers Week,” giving away gift bags and door prizes to show appreciation for the local teachers.  At the Whiteville store alone, more than 140 teachers participated! What if your company could donate a Teacher Pack and a $10 Gift Card just by purchasing items that are ordered regularly anyway? I’m talking Sharpie markers and highlighters, Expo dry erase markers, Uni-ball Vision Rollerball pens or Papermate Stick pens…nothing fancy or excessive.

On the Herald website, www.hosnet.net you can find this promotion and more. As schools across the country get back into session, let us take time to show our sincere appreciation to those who have made a difference in our lives and who continue to impact the lives of others!

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Soon Everyone will Sit in a “Green” Chair

Recycling in the office furniture industry.Not in your color scheme you say?  Well, let’s consider the concept of green this way…..Just as in other areas of recycling (aluminum, glass, plastic, paper and batteries, etc.) the commercial furniture industry has addressed this issue.  We’re seeing a push for green products in every aspect of our business.  It is a huge initiative now, apparent also in the total-building-design.Take, for instance, the desk chair you sit in daily:

  • it could be constructed from recycled materials and then is transported wrapped in materials that can be recycled.
  • may come from a production facility that is nearby (thereby using less energy to ship it).
  • may come from a facility that also paid attention to the entire production process, with emphasis on waste, energy consumption and environmental impact.
  • could be the result of a design, whereby the useful life of the product becomes integral to its whole design (maybe components can be easily added or replaced to perhaps lengthen the replacement of entire product).

Believe it or not, products other than dishwashers and  refrigerators, track how much energy the product itself consumes. Crazy, huh?  And at the end of its useful life – perhaps the materials can be disposed of without causing harm to the environment, and / or can be recycled again.The furniture industry has also established procedures so that testing and research is done by third-party (independent) entities. Yep, just as we have begun to scrutinize food labels for calorie/carb content, in the future purchasers may look at furniture products before they buy, to determine their water/energy use and carbon footprints.

 

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Green Initiative… Are you on board?

Going green, reduce, reuse, and recycle are terms we hear every day.  We see it on billboards and television commercials; hear about it on the radio and even at our kids’ schools.  Every where we turn and almost every where we look we see or hear these words and often wonder are we doing our part.

HP has had an industry leading program for years.  So why not start by recycling your inkjet and toner cartridges.  You can do this at home and at the office. You’ll save the environment and your monthly budget for your printer supplies. Herald Office Solutions is a HP authorized recycling location for the HP Planet Partners program.

Since the program started in 1991, HP has processed for recycling more than 320 million cartridges (laser and inkjet).  In 2009 alone, 61 million cartridges were returned by customers to HP representing a weight of almost 48 million pounds.  Wow!  Their “closed loop” recycling process reduces the cartridges to a raw material through a multiphase process and then uses the parts and materials to create new original HP inkjet and toner cartridges.  For numerous HP inkjet cartridges the cartridge is made up of up to 70% recycled material.

Now the big question … how do you get started?  It is easy.  Because we’re an authorized retail recycling location you can send them back with our drivers or you can mail them directly to HP.  Your cartridges come with a prepaid mailer or label.  If you can’t find that in your packaging visit HP’s website and print a label.

Recycling used cartridges not only benefits our environment, but can often times benefit YOUR pocket book.  If sending them back to HP isn’t what you had in mind consider having your cartridges refilled locally.  Herald offers this service.  It is another great alternative to tossing it into the garbage. By refilling the cartridges you’re extending the life cycle of your cartridge and the cost to refill is a fraction of the cost of a brand new one. I don’t know about you all but my kids have very distinct ability to make me see the world in a totally new light.  For me, I want to do everything in my power to help save their environment as well as their kids.  Don’t you? So if you recycle one cartridge or 5,000 cartridges you’ll make a difference.

One last “green” note, remember you can save ink/toner and paper by printing double-sided, in black and white, and print only when necessary!

 

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Meet the HON Ignition Chair

The other day I received an e-mail from one of our customer’s that made me think about the benefit of having a warranty on a task chair.

Subject: Warranty for a chair

To the Procurement Office: I was curious if that chair you ordered for me is still under warranty? I ask because a few days ago I was minding my own business rolling around when suddenly the chair decided to lose a wheel and sent me tumbling backwards in an embarrassing, yet humorous, manner. Unfortunately, no one was around to witness this happening. When I tried to put the wheel back in, thinking that it wasn’t screwed in or something, I
found that the plastic that would normally hold it in was mangled and crushed. I’m not exactly sure just how something like that would happen as I have been using the chair as it was designed (sitting and the occasional rolling). I haven’t gotten around to having chair races but, with a broken wheel, that dream won’t be fulfilled.

So if you could just let me know where to go from here, I would appreciate it.
Sincerely,
The Customer

Luckily the customer had a great sense of humor and was in luck because his HON Ignition chair was under warranty! We fixed his chair right away and his dream of chair races was back on.  I asked him if he would like to test “drive” another chair. He replied, “Absolutely not! He loves his Ignition chair and would never change a thing.”  Some of the best features include the following:

  • Fits who you are from BIG to small
  • Ergonomic with different back options Mesh or Upholstered
  • Stylish and Fun
  • Affordable with a warranty
  • Executive to Lounge seating
  • Limited lifetime warranty

The wonderful features of the HON Ignition chair have brought satisfaction to many people. Because of this I highly recommend the Hon Ignition task chair to everyone! To learn more about the HON Ignition chair visit HON’s website.

 

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Are your files organized?

We’ve all “Been there, (or) Seen that”: a disorganized desk drawer filled with every sheet that you need, just not were you need it. Most of the time, you probably don’t mind or notice your desk clutter until you’re looking for something and you need it right away. “I know it’s in here somewhere…!”  Below are a few tips on how to avoid the frustrating, even embarrasing situation of not finding that important form when you have somebody lurking over your shoulder, waiting for you to give it to them…

Tips for Organizing Forms in Your Desk Drawer

What you’ll need:

  • 1 BX SMD – 64056   Colored Hanging Folders, Letter Size,Assorted
  • 1 Bx SMD -11943    Colored Top Tab File Folders, Letter Size, 1/3 Cut, Assorted
  • 1 PK AVE – 2180     Permanent Filing Labels, 2/3″ X 3-7/16″, Assorted
  • 1 EA SAN – 1742663   Sharpie Pen, Fine Point, Black
  • A list of all the items that you need to keep in the drawer

What to do:

  1. Take everything out of the drawer and wipe it out with a papertowel or cloth. Purge any items that are unnecessary or old!
  2. Make small piles to catogorize and subcatogorize the remaining items by type/similarity.
  3. Pick a color for each category and pull one hanging folder and 3-5 file folders of the same color.  The hanging folder will be the category head, the file folders will be the subcategories.
  4. Use the filing labels and Sharpie pen, create labels to put on the file folder tabs.
  5. Continue until everything is in a folder. 

Example:

Hanging Folder 1 – Customer Forms

File Folder A. New Customer Application

File Folder B. Online Ordering Set-up form

File Folder C. Account Information

Hanging Folder 2 – Sheets for Store Use

File Folder A. Daily Report log

File Folder B. Credits & Returns form

File Folder C. Stock Transfer Sheet

The challenge is not getting your drawer organized but keeping it that way! Simply put the forms back where they belong when you are finished with them.  Now you can show off your super savy skills by going straight to the “Stamps” order form when your co-worker can’t find it in his trashy drawer!

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MPS Solutions to Clean out the Office Junk Drawer

We all have a junk drawer.  Whether it is at home, the office, or somewhere else, we have a junk drawer, maybe even multiple ones.  I often wish that I could have someone sort through the mess in my junk drawer.  However, it is all my stuff so I know that I want to be a part of cleaning it out and organizing it all.  The problem:  initiating the process.

In terms of our office setting, we could look at printers and the supplies that go along with them as being a  “junk drawer”. Would you agree? There are usually multiple printers, faxes, and copiers in any given office.  They can often be from different manufacturers, different vendors, and different models.  The worst part, they all require different supplies.  Not only can it be a pain keeping up with the supplies that go along with these devices, but it is equally frustrating when one malfunctions and we have to figure out “who” to call to fix the problem.  Along with all of this, add the hassle of keeping the operators of these machines educated on what to print, what not to print, and to which device to print, and we’ve got an even bigger headache. Managing it all isn’t easy, not to mention the expense of it all!

Wouldn’t it be nice to have someone help clean our “junk drawer” while keeping us in the loop with all of our stuff?  Managed Print Services, commonly referred to as MPS, type solutions are providing us with this exact kind of tool, and the rapid growth in these services is evidence of its success.

MPS allows the experts to evaluate the current printer and device situation in our office.  After the initial study and assessment, the pros will offer a solution that helps “clean up” and organize everything.  The best part, they’ll even manage it all.  By getting them engaged, we allow them to take control and help better manage how we do business.  After all, they are the experts, and their recommendations can be very valuable!  Using a MPS solution reduces printing costs, streamlines service calls when there is a problem, and can even tell us when we need supplies!  Whew!  How awesome would that be to have that portion of our daily work responsibilities out of our hands?  Another key part of managed print services is the reporting. We’ll receive reports and valuable information that will keep us informed of what’s going on in our own office environment.

I would highly recommend Managed Print Services, as it is the perfect opportunity to have that “junk drawer” cleaned out, organized, and maintained while keeping you informed!

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Back to School Top 10

YIPEEEE!! It is bitter sweet as the back to school ads and banners pop up all over the place.  I think most parents would agree that although the kids and teachers don’t look forward to it, it is nice knowing that we’ll soon get back into a normal routine.  We love our children more than life itself but a parent’s “break” is when the kids are in school.  No more late bedtimes, overflowing snack cabinets and entertainment bills. Ahhhh… isn’t that nice?  What was I thinking?  I just remembered we’ll be flooded with homework and special projects.  As busy as we are, it is rewarding to see our children blossom and learn something new each day.  Thank the heavens above we have wonderful teachers that love our children and are willing to help teach life lessons and much more for the majority of the year.    As we face the reality that school starts in just a few weeks and rush around to squeeze those last minute summer adventures in, make certain that you include a shopping trip. We can help our little students by making sure they are prepared from their new hair bows to polish on their toes, but most importantly the supplies to do the work!

  1. Pencils – There are so many pencils to choose from… mechanical, with a grip, without a grip, Hello Kitty, Cars, Superman, and the list goes on and on.  My pick is the good old fashioned yellow #2. You can’t go wrong with these!
  2. Notebook Paper
  3. Black and White Marble Composition Notebooks — These days you can get these in different colors!
  4. Crayons – My personal favorite for this year are the new dry erase crayons from Crayola.
  5. Glue Sticks
  6. Dry Erase Markers – Teachers especially like the low odor dry erase makers from Expo.
  7. Colored Pocket Folders
  8. Binders 1” and 2”
  9. Highlighters – The new gel highlighters from Sanford are awesome!
  10. Colored Pencils

When you’re shopping you may notice the Box Tops for Education logo on Avery items, cereal boxes, snacks, and soups (the list of items is endless).  Add these items to your cart, clip the box top and donate it to your school. Your school can then redeem them for cash.   Check it out … http://www.boxtops4education.com/

One final note, to help us all stay healthy and free of germs don’t forget to slip some hand sanitizer in your kid’s back pack, and donate a box of Kleenex and Clorox wipes to the class. Our A+ students and fellow classmates (and most of all their parents) will certainly appreciate it!  Best of luck to you and the kiddies this year.

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Online Ordering … That’s the Ticket!

Online ordering is really easy for people with busy lives. Let’s face it, who isn’t busy these days?  Aren’t we all?  In our industry there are as many options for sites as there are for pens.  Top that off with the marketing geniuses behind the ”big-box” stores and online ordering could feel completely overwhelming for the average individual.
Whether your company is large or small, ordering online is definitely more convenient. You have the flexibility of being able to order any time. Our site is “open 24-7”!  You can build your order when you have time, and submit it for processing when you are sure it is complete.
As the summer days get hotter, I think we’d all agree that it is miserable to go shopping. And loading your car… well… that’s just a bummer.  That copy paper is heavy!  So why not stay in the cool comforts of your office, add those items to your shopping cart and check out?  You’ll never break a sweat and you’ll be quite surprised at the savings you’ll find.
In addition to being able to shop anytime day or night and not having to haul your items back into the office; ordering online gives you the most current price. Whether you are making sure your price matches your purchase order, or just making sure it is competitive, ordering online alleviates the guess work. You can view sale items, as well as clearly noted contract items, designed to save you both time and money.  Cha-ching!!
So, no matter the size of your company, online ordering offers many advantages.  Maybe the biggest advantages are not having to fight the crowds and traffic, both of which are a complete turn off for me. So for that very reason and many more…I love adding items to my “virtual” shopping cart!

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Romy and Michelle invented the Post-It-Note…

The Post-it Note

Romy and Michelle invented the Post-It note? In Romy and Michele’s High School Reunion Romy (Mira Sorvino) and Michele (Lisa Kudrow) said that they are very successful businesswomen who invented Post-it notes.  NOT!  They didn’t really invent the Post-it note.  In 1968, Dr. Spencer Silver, a chemist at 3M in the United States, developed a “low-tack”, reusable, pressure sensitive adhesive.   For five years, Silver promoted his invention within 3M, both informally and through seminars, but without much success. In 1974, a colleague of his, Art Fry, who had attended one of Silver’s seminars, came up with the idea of using the adhesive to anchor his bookmark in his hymnbook.  Fry then developed the idea by taking advantage of 3M’s officially sanctioned “permitted bootlegging” policy.  3M launched the product in stores in 1977 in four cities under the name “Press ‘n Peel”, but its results were disappointing. On April 6, 1980, the product debuted in US stores as “Post-It Notes.”  In 1981, Post-its were launched in Canada and Europe.  The yellow color was chosen by accident; a lab next-door to the Post-it team had scrap yellow paper, which the team initially used.   What a great story for Romy and Michelle to seem like successful business women! Nice try Ladies!

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