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Care About Cost? Look Beyond Price!

Posted on by lstudwell

By:  Rob Nelson

Director of Sales

For many organizations today, cost is critical.  Operating costs, capital expenditures, expenses, DSO, et.al. are being looked at as a way to run more lean and efficient.  When it comes to office equipment, organizations ask, “what’s the price?”  Sure this matters, but it’s the proverbial tip of the iceberg.  What you save on price can be spent ten-fold on operating costs if you don’t engage in an eyes-wide-open approach to Total Cost of Ownership (TCO).

Price is but one component of how much it will “cost” your company.  The price reductions / savings you negotiate on equipment is a moment in time benefit.  The ongoing cost of operation is where the real opportunity is.  Consider this…you reduce the price of an office equipment purchase by 14% through savvy negotiations with your chosen vendor.  No competitor could match their “price.”  Let’s say that equates to a $20,000 savings.  Your new equipment gets installed, your employees get trained and off you go.  Now consider some questions:

  • What are the costs for service and supplies per your usage of the equipment?
  • What cost conditions are included in your agreement (i.e. 8% increase in supply/service cost per annum)?
  • How flexible will your vendor be when you require a key change to the relationship (especially when they aren’t turning a profit on the relationship)?
  • Is the equipment reliably rated and what are the service performance standards of your partner?
  • How aligned is the equipment with your business processes?
  • Is your partner a savvy technology company with a proven track record of continuous improvement?
  • What are the assurances if the equipment is defective?
  • What is the turnover at your chosen vendor and are they financially strong?

If you didn’t pay appropriate attention to these and other cost factors, that $20,000 in savings could be overshadowed by as much as $200,000 worth of excess cost over the life of usage.

These are just several of dozens of cost considerations that go well beyond how much you paid for the hardware.  Myriad stories exist of companies who purchased or leased equipment at a reduced price and then paid far more than necessary for service, support, supplies, reliability, effectiveness, inflexibility, acumen and more.  TCO must be part of your vocabulary and process when making office equipment buying decisions.

“The common law of business balance prohibits paying a little and getting a lot.”

-       John Ruskin

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